🏷️ All Policies

1. Payment Policy

We accept multiple payment methods including credit/debit cards, PayPal, and cash on delivery (where available). All transactions are secure and encrypted to protect your financial information. Payment is required at the time of purchase, and you will receive a confirmation email after your order is successfully placed.

2. Shipping & Delivery Policy

We offer reliable shipping across Egypt and internationally. Delivery times vary depending on your location:

  • Local (within Egypt): 2–7 business days
  • International: 7–21 business days

Shipping fees are calculated at checkout based on weight, size, and destination. You will receive a tracking number once your order is dispatched so you can monitor your shipment.

3. Pickup / In-Store Collection

Customers in the local area can choose to pick up their order directly from our store. Once your order is ready, you will receive a notification with the pickup details. Please bring a valid ID and your order confirmation for verification.

4. Exchange Policy

If you wish to exchange a product, it must be unused, in original packaging, and in the same condition as received. Exchanges must be requested within 14 days of delivery. Contact our support team to initiate the exchange process.

5. Return & Refund Policy

We accept returns for unused products within 14 days of delivery. To process a return:

  1. Contact our support team with your order number.
  2. Ship the product back in its original condition and packaging.
  3. Refunds will be processed within 5–7 business days after the returned item is received and inspected.

Note: Shipping fees are non-refundable.

6. Size & Fit

Please refer to the size chart provided on each product page to ensure a perfect fit. Sizes may vary slightly between different products and brands.

7. Product Authenticity

All items sold in our store are official Golden club merchandise or certified sports equipment. We guarantee authenticity and quality for all products.

8. Customer Support

If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us via:

9. Privacy & Data Policy

We respect your privacy. Any personal information collected during purchases or site registration is stored securely and used only for order processing, shipping, and communication. We do not sell or share your data with third parties.

10. Website Information

Our official store website: www.goldenstore.com
You can browse products, view your orders, and contact our team directly through the website. We strive to keep all information accurate and updated but reserve the right to correct any errors or update policies as needed.